gus Privacy Policy

This page describes what we collect when you use gus and how we keep that data protected. We at gus take your privacy seriously—every piece of information you share on our platform is handled according to the principles outlined below.

Our approach is straightforward: we collect only what we need to run the service, verify your identity, process your payments, and help you when you get in touch. We do not sell your data to third parties. We do not use your information for marketing without your consent. Our commitment is to be transparent about how your account, payment details, and gameplay history are stored and used.

If you have questions about this policy or want to exercise your rights, you can reach our support team through the channels listed at the end of this page.

What we collect

When you open an account on gus, we collect your name, email address, phone number, and date of birth. These details are required to verify who you are and to comply with local gaming regulations. We also collect your payment information—such as your DANA, e-wallet, mobile banking, or bank details—so we can process your deposits and withdrawals.

As you play on our platform, we record your gameplay history, betting patterns, and account activity. This information helps us detect fraud, resolve disputes, and improve your experience. We also collect information about your device, browser, and IP address. This technical data allows us to maintain platform security and troubleshoot any issues you encounter.

KYC verification: We may ask for additional documents—such as a government ID or proof of address—to verify your identity and comply with anti-money-laundering rules. This process typically takes a few business days.

We do not collect your data through cookies alone. Our platform uses cookies to remember your login session and your language preference, but you can manage these through your browser settings. If you access gus during major events like Liga 1 or Piala AFF, our servers log the volume and timing of your requests—never your personal betting choices.

How we use your data

We use your information to run the service: to set up your account, process your transactions with local payment, online payment, e-wallet, mobile banking, or your bank (local payment, online payment, e-wallet, mobile banking), and to let you play on our live-dealer tables and sportsbook.

We also use your data to keep your account secure. Our fraud-detection team monitors for suspicious activity and uses your login history and payment patterns to protect you. If we suspect your account has been compromised, we will contact you and ask you to reset your password or verify your identity.

We do not use your data for marketing unless you have opted in. We do not share your gameplay history with other platforms or advertisers. We keep your data for as long as your account is active; after you close your account, we retain records for a period required by law.

Third-party processors

We work with payment processors to handle your deposits and withdrawals. These companies operate under strict data-protection agreements and cannot use your information for their own marketing. We also use hosting providers to store your data; some of these servers may be located outside Indonesia. Your data is encrypted in transit and at rest, so it remains private even if it crosses borders.

We do not sell your data to data brokers or marketing firms. If we are ever required by law enforcement to disclose your information, we will notify you unless we are legally prohibited from doing so.

Your rights on gus

You have the right to access your personal data. You can download a copy of your account information—including your betting history and payment records—by contacting our support team. You also have the right to correct any inaccurate information or to request deletion of your data, subject to legal and regulatory requirements.

If you want to close your account, you can do so through your account settings or by emailing our support team. Closure is immediate, but we will retain your data for a period required by law to prevent fraud and comply with regulations.

  • 1
    Access your dataRequest

    Email support with "Data Access Request" in the subject line. We will respond within 14 business days.

  • 2
    Correct informationUpdate

    Log into your gus account and update your profile details directly. If you cannot access your account, contact support.

  • 3
    Request deletionClose

    Submit a deletion request in writing. We will acknowledge within 5 business days and explain any legal reasons we may retain your data.

Jurisdiction note: Our services are available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use comply with their own jurisdiction's law.

Contact gus

If you have questions about this privacy policy or how we handle your data, you can reach our team via email or through your account dashboard. Our support team is available in English and responds to all inquiries within standard business windows. We also offer help during major events like Idul Fitri and Idul Adha, when our response times may be longer than usual.

This policy was last updated and applies to all users of gus, regardless of where you access the platform. We may update this policy from time to time; when we do, we will notify you by email or through a notice on your account.

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